All goods are supplied in accordance with the following Terms & Conditions:
1. Charges within the UK
• Orders are sent by Royal Mail First Class
• There is no minimum order.
• Orders up to £45 have a postal charge of £1.95
• Orders over £45 have FREE delivery and are sent First Class Recorded Delivery which require a signature upon receipt.
2. Charges outside the UK
• All orders with a shipping address outside the UK, including the Republic of Ireland are sent recorded delivery. As a result you will incur an extra charge, this extra charge is to simply insure the safe delivery of your package.
• Regrettably the free postage offer is not available for non-UK customers.
3. Delivery Times & Dispatch Goods
• We aim to dispatch your goods within 48 hours of your order being made. (excluding Sat/Sun).
4. VAT
All Postal charges are inclusive of VAT at 17.5%.
5. Out of stock items
• At The AZ Jewellery online shop we have a large variety of items available and sometimes we may occasionally find that one of your items is not in stock on the date of your order.
When this occurs we will send out all the items we have in stock and refund the cost of the product(s) that is missing. If we are expecting stock to come in within the next 7-10 days instead of a refund we will place the item on back order and post it out to you as soon as it arrives in stock with no extra postage cost.
6. Returns & Refunds
• At AZ Jewellery we always strive to ensure that you are more than happy with your purchases and have a 100% commitment to customer satisfaction. If, for any reason, your purchase arrives to you damaged or is unsatisfactory in anyway, we will make every effort to make sure that the situation is resolved to ensure you are happy with your purchase.
• Customers should note that due to the nature of different internet browsers and monitor settings, certain colours may appear slightly different in tone to their true colouring. This is unavoidable, but we are happy to give a refund if you are unhappy with the colouring as we want to make sure that all customers will be delighted with their items.
• Please bear in mind all returned items must be within 30-days, you can return it to us in its original condition within 30-days of the date you received the item must be in their original packing, unused, securely packed for postage and with a note quoting the orginal invoice number and a short explanation of what you require enclosed. Also we can only refund you for the goods returned not the postage if you have ordered the wrong item or it was not you wanted.
For more information or any queries please contact us on:
Email: contact@azjewellery.com or call: 020 8360 4847
• Due to current EU Hygiene regulations, Earrings are non-returnable.
• Complaints/ Suggestions - If you have any complaints/suggestions about our services, please email us and we will be happy to help in any way that we can. Any feedback, both positive or negative, is very impotant to us as it will help us to provide the best service possible. At all stages during the complaints process we will advise you, via email of the steps we are taking to resolve the matter.
AZ Jewellery
020 8360 4847
Email contact@azjewellery.com
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